Contact
Talk to a human, by role.
Pick the inbox that matches your question and you'll reach the right person without a ticket router in the way. Or use the form below and we'll route it for you.
Routes
Which inbox do I want?
Four direct routes. Each one goes to a human, not a ticketing pool.
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Sales and demos
Booking a demo, evaluating DSP Watch for a label or distributor, pricing for 1,000+ release catalogs, design-partner pilot enquiries. Replies within 1 business day.
Email [email protected] -
Customer support
Already a customer? Account, billing, takedown filing, evidence PDF or audit-log questions. We aim to respond within 4 business hours; urgent takedown issues are prioritised.
Email [email protected] -
Vulnerability disclosure
Responsible disclosure of security issues in dspwatch.com, app.dspwatch.com or dsp-watch-api.jeeb.workers.dev. We acknowledge reports within 2 business days and triage within 5.
Email [email protected] -
Press and media
Press enquiries, interviews with the founder, fact-checking, logo and brand assets, panel and podcast invitations. Background statements available on request.
Email [email protected]
Send a message
Not sure which inbox? Use the form.
Fill this in and we'll route it to the right person. We respond by email from the matching role address.
Prefer email? Reach us directly at any of the role addresses above.
FAQ
Common contact questions
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How quickly do you reply?
Sales: within 1 business day. Support (existing customers): within 4 business hours during AU business hours, next business day otherwise. Security: acknowledgement within 2 business days. Press: within 2 business days.
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Where is DSP Watch based?
DSP Watch is based in Australia. The team is remote-first but operates on Australian business hours (UTC+10). We support customers globally — Supabase Postgres runs in AP-Northeast-1 (Tokyo) and Cloudflare fronts every public route at the edge.
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Do you offer phone support?
Not yet. Every contact starts in email so the conversation lives in an audit trail; scheduled video calls follow for paying customers and design partners. We will offer phone support when the customer base supports a dedicated on-call rotation.
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Can I send a takedown request directly to DSP Watch?
No. DSP Watch is the tool catalog owners use to file their own takedowns. If your work is appearing on a DSP without your permission, contact the rights owner; if you are the rights owner, our product files the takedown for you.